Boulder, CO, US

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Your daily workout
  • You will be the first point of contact for EGYM enterprise customers, introduce new products to our customers and make recommendations to support improvement and growth
  • You will provide internal and member-facing reports and customer review information
  • You will manage the client’s communication schedule and track each touchpoint
  • You will be the main point of escalation for customer support across our network of enterprise customers
  • You will manage the onboarding process from both client and internal perspectives, working closely with implementation and engineering teams
  • You will assist in determining the business impacts of customers and assist them in the development and execution of action items to achieve results
  • You will conduct regular training sessions to educate our customers’ staff on how to use the app and its features
  • You will provide on-site performance presentations in front of C-suite executives
  • You will assist in the growth of the Customer Success Department through innovative idea sharing, structural recommendations, and feedback from customers
  • You will support the Digital Solutions Sales Team through information sharing of current accounts and help in the preparation of additional product sales presentations
Your fitness level
  • You have 3+ years of experience in key account management/enterprise customer success, preferably with SaaS and/or within the fitness industry
  • You are a results-oriented professional that can develop and utilize efficient processes, capabilities, and tools
  • You have the ability to work independently on multiple projects and tasks in a fast-paced environment
  • You have strong interpersonal skills with the ability to effectively operate with high energy, flexibility, and enthusiasm
  • You are able to handle technical and non-technical issues
  • You possess excellent verbal and written communication skills
  • You are open to and excited about traveling 10-20% of the time, and working with customers across the country
The equipment we provide
  • Work with a fast-growing, fitness technology start-up aiming to lead the digitalization of the fitness/wellness industry
  • Enjoy being part of a highly motivated and multidisciplinary team
  • Experience personal growth from challenging and varied tasks
  • Enjoy working closely with customers and embrace a level of personal responsibility
  • Benefit from regular feedback and opportunities for development
Contact Information
EGYM Inc offers its employees a competitive benefits package which includes:
  • Health, dental and vision insurance starting on your first day of employment
  • 401k with company match
  • Monthly wellness stipend
  • Generous vacation and sick leave
  • 13 paid holidays per year
  • Paid parental leave
Contact person: Taylor Hahn

For further vacancies:
About us
Become part of EGYM!

EGYM is a global fitness technology leader providing fitness and health facilities with intelligent workout solutions. EGYM makes exercising smarter and more efficient with its comprehensive suite of connected gym equipment and digital products that integrate seamlessly with 3rd-party-hard- and software. The result is a fully connected training experience that drives measurable business and health outcomes on and off the training floor.

EGYM also offers subscription-based corporate wellness solutions built on a combination of gym-access and EGYM fitness programs that directly target costly chronic conditions and boost employee health, leading to higher productivity and well-being.
EGYM's global headquarters are in Munich, Germany, with North American offices in Boulder, Colorado. Apply now