Paris, FR

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About Alkemics

Alkemics is a B2B business platform enabling retailers to discover, negotiate and launch new products from their 1000+ suppliers.

In Europe alone, millions of products are launched every year, each with up to 500 attributes and made by one of 300,000+ manufacturers. Prior to Alkemics, establishing a commercial relationship required numerous back-and-forths between retailers and brands, physically (in trade shows, for instance) or pseudo-digitally (fax, email, XLS templates...) and between various teams (procurement, category management, quality, CSR, e-commerce, marketing...). Because of this painful process, it often took more than 60 days to launch a product. This situation is unsustainable at a time where consumers are demanding a broader product choice, more local products, where Amazon and Alibaba are raising the bar of omnichannel efficiency, and at a time where Lidl and Aldi are setting a standard for productivity.

Alkemics disrupted the space with a fully digital platform where brands create and share their product catalog. Retailers can explore those catalogs and run business workflows, searches or reportings to select, negotiate and list those products in their assortment. Once a retailer is on-boarded, invites are sent to that retailer’s suppliers to join the platform on a freemium basis, enabling quick network growth.

Alkemics was founded in Paris in 2012. With 98 out of the top 100 CPG manufacturers (Nestlé, Unilever, L’Oréal), the 7 largest retailers in France (E. Leclerc, Carrefour, Casino, Auchan, U-Enseigne, Cora, Metro…) and 4 of the largest UK retailers (Tesco, Ocado, Waitrose, Sainsbury) using the platform, Alkemics now holds a very strong and unchallenged position in the French and UK market. The business is now expanding internationally, starting with DACH and BENELUX. Along with international growth, the focus of the business is to leverage its platform and client relationships to build an end-to-end B2B marketplace with the ultimate vision of ordering directly within the platform.

Alkemics raised a total of $50M from tier-1 investors Index Ventures, Partech Ventures, Serena Capital and Cathay Innovation. Its latest funding round took place in April 2020, bringing in Highland Europe, a leading Growth VC. The business is made of 100 employees and is growing extremely rapidly.


Online marketplaces are now commonplace for C2C and B2C markets. This trend has started in B2B sectors too, driving tremendous value and economies of scale. Today, thanks to a captive user base, Alkemics is in a strong position to “platformize” the notoriously difficult retail space. Brands are keen to have their products discovered in a more efficient and elegant way. Retailers are interested in negotiating products more quickly. Brands also want to better control the product introductions within each store.


At Alkemics, every day is different, but your main missions will include:

  • Acting as the first point of contact for the users of the Alkemics' platform : answering requests, solving incidents, training, etc...
  • Helping the sales and marketing teams in their relation with our clients
  • Participating in the development of the product by sharing user feedback
  • Monitoring and enhancing the platform in collaboration with the development team
  • Increasing support team efficiency with better tooling and industrialization



What we're looking for in you:

In your everyday life, you're the go-to person for proofreading essays and presentations among your friends, and you have a sensitive eye to that extra space. You have above average empathy, capable of staying calm when people lose it. You're incapable of sleeping until you have reached Inbox Zero. Your family comes to you for any tech-related problem, and you're capable of walking them through a solution over the phone.


Sounds like you? Great! Please read on!


  • Fluent in English and French - La French Touch is no secret to you
  • Perfect written and verbal communication skills
  • a successful Client Support experience, in a SaaS environment is a bonus
  • You've already worked in a client-facing role, and know how to go above and beyond to achieve client smiles
  • Stability and achievement – proven history of being a consistent top performer
  • Strong problem solving and analytical skills
  • Familiarity with working in a global environment/culture
  • Logical approach, data-driven, organized, conscientious and careful
  • Ability to multitask and work effectively under pressure, providing solutions in a tight deadline



  • You speak another language in addition to English and French
  • ITIL Certification or awareness, Agile methodology understanding
  • Some experience using Salesforce / Jira / Confluence / GSuite
  • You know your closest hypermarket like the back of your hand, aisle by aisle


What you’ll get from us?

  • A true startup experience in one of the fastest growing startups in Paris
  • Low bureaucracy and daily successes that have a real impact on the business
  • You will participate to the team's growth and the revolution of the CPG industry
  • A fast learning-curve with growing responsibilities
  • Working with smart people, hungry to change the retail world and passionate for success
  • Extras: weekly sport sessions, meditation, hackathons, team offsites, lunch sessions
Apply now