We are looking for an exceptional individual to join our vibrant team, as a Technical Account Consultant. You will serve as a designated technical contact and champion for our largest customers, and by maintaining a long-term relationship with your customers, you will gain an understanding of the customer-specific solution, customer roadmap and future plans, usage trends, overall technical environment, and pain points.
This is a dynamic role that involves partnering with the Customer Success Team to analyse our customers’ businesses and understand their operations to maximise the value they derive from our platform. You’ll also consult with Data Science, Delivery teams, Tech Support, and Product Management to scope customer requirements for additional work and other value-adding opportunities and services. All of this will be under the overall leadership and direction of the Key Account Director and a strategic account plan which you will contribute towards.
This role can be based at either our Cambridge or London, UK offices. Occasional travel to customer sites might be required as you build strong, trusting relationships and keep our customers delighted with our services.