London, GB

Job Term


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About ME+EM 

At ME+EM, we don’t believe that modern women should have to choose between quality and cost;  between contemporary trends and clothes they can actually function and look great in.  Each and every piece is designed to be incredibly flattering, refreshingly functional and to last  forever. Put simply, this is ‘Intelligent style, now and forever’. 

We design everything in-house and go straight to luxury manufacturers ourselves. No third parties  mean no unnecessary mark-ups. It’s the simple reason why we can offer luxury quality for an  accessible price. We are proud to say that ME+EM was the very first luxury brand in the UK to  disrupt the market in this way, paving the way for a new vision of womenswear. 

About the Role 

Due to exceptional and exciting business growth over the last 18 months we are looking to recruit an  experienced Customer Care Advisor to join our passionate and established customer care team. We  are open Monday – Friday from 8.30am- 10pm and 9am- 5pm on Saturdays. The successful  candidate needs to be flexible to cover shifts during these times working 37.5 hours per week.  

About you 

  • A minimum of 2 years’ experience working for a luxury retail brand in the customer care  department. 
  • Have a genuine passion for fashion and customer service. 
  • Confident in working in a fast-paced environment. 
  • Confident telephone manner with excellent written and verbal communication skills. • Strong computer and systems skills. 
  • Organised with the ability to multitask. 
  • Confident at making decisions, prioritising and working autonomously.  

Your responsibilities  

  • Provide exceptional above and beyond customer service via various channels, phone, email,  and live chat. 
  • Build relationships with customers offering smart solutions to problems. • Provide excellent styling, sizing, and garment care advice.  
  • Keep up to date with product knowledge via training, the website, social media, brochures,  store visits and discussions with design, buying and merchandising teams.  
  • Visit our stores to feel, touch and try the product to be able to offer first-hand advice. • Assist customers and the department by processing orders, customer returns and tracking  deliveries.  
  • Be extremely confident with navigating the website and assisting the customer on where to  find information.  
  • Attend regular customer care training.
  • Work closely with other departments within the business. 
  • Liaise with our warehouse team on a daily basis for updates on customer queries. • Work in partnership with our third-party partners providing updates on stock and orders. • Make recommendations to improve the customer experience. 

Your Rewards  

  • 25 days annual leave + 8 bank holidays and a day off to celebrate your birthday • Discretionary bonus scheme 
  • Generous Staff Discount 
  • Training and Development  
  • Various Health and Wellbeing insurances 
  • Cycle to Work Scheme  
  • Length of Service Award 
  • Regular social and wellbeing events  

As part of your role, it is important you operate within ME+EM’s values. At ME+EM we foster a culture of  equality and diversity and fully recognise the positive contribution that each individual can make to the  business. ME+EM are committed to a policy of equal opportunities, shall adhere to such a policy at all times  and will review on an on-going basis all aspects of recruitment to avoid unlawful or undesirable discrimination.  We will treat everyone equally irrespective sex, sexual orientation, gender reassignment, marital or civil  partnership status, age, disability, colour, race, nationality, ethnic or national origin, religion or belief, political  beliefs or membership or non-membership of a Trade Union and we place an obligation upon all staff to  respect and act in accordance with the policy. 

To apply for this role please submit your CV. Please note due to the number of applications we receive we can only reply to those that are  successful to the next stage. 

Apply now