Senior Credit Management & Cash Collection Specialist
Hi, we’re Nexthink. We’re not just the leader in the digital employee experience category, we invented the category. Our solutions combine real-time analytics, automation and employee feedback across all endpoints to help IT teams delight people at work. Our cloud-native platform pinpoints issues and solutions, automates response, and helps companies continuously improve their employees’ experience, making them more productive, efficient, and happy at work. We have millions of endpoints deployed, we’ve surpassed $100M in ARR, and we’ve recently secured $180M in Series D financing for a company valuation of $1.1B, but we’re just getting started.
Job Description
As part of the Quote to Cash workstream, this role will work closely with Sales and Marketing functions, Finance and Customer Success organization, and will have direct contact with our Customers and Partners.
Develops and maintains positive relationships, coordinates with internal functions and Customers to ensure Credit Management & Cash collections inquiries are handled appropriately and in a timely manner.
Build and drive best of Breed Credit and Collection operations. The candidate will drive it globally (Europe, US, Middle East), and rapidly will take team lead responsibility while we continue to bring resources in the team to support our hypergrowth.
Your responsibilities:
- Review Credit applications and Define Credit line to Partners and direct Customers.
- Review Partners contract and secure proper System and Process On-Boarding.
- Release or Block Orders falling beyond agreed Credit line.
- Manage cash collection process.
- Drive cash forecast, ageing review, KPI reporting.
- Perform cash application (ERP system - Netsuite).
- Manage Invoices dispute with Partners/Customer
- Act as a liaison with various departments throughout the company and be a trusted advisor to internal/external parties
- Identifies the root cause of customer (internal & external) issues and takes action to prevent future contacts
- Resolves customer (internal&external) inquiries using a variety of tools and web applications
- Support the Quality and compliance team with data accuracy
- Work actively in Projects/Initiatives to enhance new process supporting Company growth
- Generate and analyze regular and ad hoc reports for internal and external customers
Qualifications
- Very good communication skills for internal and external stakeholders.
- Strong Business Acumen.
- Sense of ownership, Result driven.
- Passion for Business support, and extra mile mindset will be key differentiator in candidate selection.
- Process and System oriented with great attention to details and controls.
- Ability to multi-task in high pace work environment while respecting tight deadlines.
- Team player - Interpersonal communication skills.
- Bachelor’s Degree minimum.
- Minimum 5 years’ experience in Credit Management and Cash Collection.
- Excel advanced knowledge
- Software Business experiences a significant plus.
- Salesforce.com / Netsuite experiences a significant plus.
- Fluent English mandatory.
- Strong command on Microsoft Office a must.
Additional Information
We are 800+ employees strong in 21 countries across 8 different time zones speaking 60+ languages. We are positive, we get things done, we keep growing, and we are one team, we are Nexthink. We believe actions are stronger than words when it comes to diversity, inclusion, and equity in the workplace. Nexthinkers are multinational and multilingual, and come from all walks of life. We are committed to hiring a genuinely representative workforce that can create solutions and foster innovation for the modern digital employee experience.