Team Lead Supplier Quality & Safety

About GetYourGuide

GetYourGuide is the globally leading marketplace for unforgettable travel experiences. Travelers use GetYourGuide to discover the best things to do in a destination. Since its founding in 2009, travelers from over 170 countries have booked more than 80 million tours, activities, and attraction tickets through GetYourGuide. Powered by a global team of over 700 travel experts and technologists, we are headquartered in Berlin and have 17 local offices around the world. Visit our careers website to learn more.

Team mission

We are looking for an enthusiastic Team Lead Supplier Quality & Safety to be part of our growing B2B environment, which delivers an outstanding experience to our suppliers. The team’s mission is to provide expertise and support for the first steps of the Supplier Journey into our platform and assist and educate Suppliers toward our GetYourGuide standards in order to provide unforgettable experiences to our customers. This is a full time role based in Berlin (hybrid).

You will:

• Lead a team of 6-8 Supply Quality & Safety Specialists to achieve their targets and support them in their learning and development
• Define the team OKRs and priorities, distribute ownership across the team and ensure execution against operational targets and SLAs while keeping the big picture in mind
• Drive excellence on each of the team core responsibilities: Onboarding, Quality & Safety processes, workflows and continuous improvements 
• Dive deep into the numbers for data-driven team feedback, and work closely with Analytics to define KPIs, identify trends, and create actionable insights for team and stakeholders
• Ensure a strong collaboration between your team and key stakeholders in Care, Sales, Supply, Product, Legal, and Comms, as well as our outsourced vendor team
• Own and manage ad-hoc projects, experiments, and high impact initiatives such as solutions for scale and automation, in order to drive growth and innovation to improve the Supply Services
• Drive the overall development of the Quality & Safety function together with the Head of Care Inhouse Operations

Who you are

• You are an experienced people manager and know how to motivate and coach your high-performance team in a dynamic environment to achieve efficiency, quality, and continuous improvement goals
• You have strong business acumen to set the team’s strategic direction, define priorities to create focus, and drive the right actions
• You dive deep into the data (Excel, Looker) to generate insights and measure the team’s impact (knowledge of SQL is a plus)
• You have proven experience with creating and optimizing processes in a fast-growing environment, preferably e-commerce, B2B, or Quality & Safety
• You know how to engage (senior) stakeholders around an initiative and lead it to success
• You are a great communicator who uses tailored styles to influence different personalities
• You are flexible, excited by change, and able to adapt to evolving business needs

How we set you up for success:

• Invest in your development with an annual personal growth budget
• Create a comfortable workspace at home with an annual home office budget
• Become a part of our success with virtual stock options
• Enjoy flexibility with a hybrid work-from-home and telecommuting policy
• Save on transportation costs with discounted public transportation tickets
• Support your loved ones with generous maternity and paternity leave policies

And more...

We look forward to hearing from you

Unlock your full potential and join our mission to create unforgettable experiences for millions around the world. If you have the skills and passion for joining our team, we invite you to apply by submitting your CV/resume in English through the form below. Check out how we hire for tips and visibility into our process and check out life at GetYourGuide. If you have any further questions, please do not hesitate to contact us via [email protected].

We are an equal-opportunity employer

Our commitment is that every qualified person will be evaluated according to skills regardless of age, gender identity, ethnicity, sexual orientation, disability status, or religion. Please refrain from including your picture and age with the application.