We are looking for a Technical Account Consultant to join our vibrant team. You will serve as a designated technical contact and champion for our largest customers, and by maintaining a long-term relationship with your customers, you will gain an understanding of the customer-specific solution, customer roadmap and future plans, usage trends, overall technical environment, and pain points.
This is a dynamic role that involves partnering with the Customer Success Team to analyse our customers’ businesses and understand their operations to maximise the value they derive from our platform. You’ll also consult with Data Science, Delivery teams, Tech Support, and Product Management to scope customer requirements for additional work and other value-adding opportunities and services. All of this will be under the overall leadership and direction of the Key Account Director and a strategic account plan which you will contribute towards.
This role will be based remotely in Spain. Occasional travel to customer sites may be required as you build strong, trusting relationships and keep our customers delighted with our services.
This role requires a high degree of proficiency in both Spanish and English. Please submit your application in English, and make your proficiency in both languages clear in your application.