Client Experience Assistant/Concierge - Internship - Athens

Since 2013, we have been transforming the rental of a holiday home into an exceptional experience combining the world’s most beautiful properties with unparalleled service.

We find the right home for each of our travellers in legendary and surprising destinations. We prepare, shape and personalise each stay, creating an entirely bespoke experience.
We set a new standard in the luxury rental market. We build a relationship of trust with our clients that lasts.

Our teams are the central ingredient of our success. They design and build each trip as a unique project. Our local teams travel the world to select the most remarkable homes and provide an unrivalled welcome and service in their destination.

Missions

As part of the Client Experience & Concierge team in our new office in Athens, he/she will be responsible for creating a tailor-made stay for our clients in Greece :

1) Assist the Customer Experience team and be a real support in their daily missions:

• Enrich the network of Le Collectionist partners and take part in the opening of new destinations.
• Assist the Concierges in the complete management of these partners.
• Drawing up guides and catalogues of services and experiences.
• Drawing up quotes for experiences and services that clients want before, during and after their stay
• Creation of client schedules

2) Managing a portfolio of clients from A to Z

3) Supporting the Client Experience team with invoicing and accounting for the department

4) Improving existing processes in order to homogenise the quality of service and relations between the different departments of the company.

Perks

🎂 1 day off for your birthday (excluding weekends and public holidays).
💻 A laptop computer and phone
📞 A professional mobile phone
💵 Endless co-optation (up to 1000 euros for a CDI)
☀️ A surprise experience worth 150 euros to be won every quarter

Preferred experience

Prerequisite

• Sensitive to customer satisfaction and loyalty, with a sense of contact and the ability to build relationships easily;
• Excellent level of oral and written expression;
• English required. A third language is a plus;
• Taste for the luxury sector and willingness to work in event logistics.

Education

• 3, 4 or 5 years of higher education;

Qualifications required

• Candidates with atypical profiles, with great facility to work in a team;
• Strong interpersonal skills and autonomy;
• Versatile, creative, responsive, service-minded, efficient, empathetic and proactive.

All our positions are open, with equal skills, to employees with specific needs/accommodations related to a disability.