Careers

Client Experience Manager - Permanent contract - Athens (Greece)

‐ Le Collectionist

Location

Athens, GR

Job Term

Full-Time

Company Website

www.lecollectionist.com/en

Who are they?

At Le Collectionist, we have been transforming the rental of a vacation home into an exceptional experience, combining the most beautiful properties in the world with unparalleled tailor-made services.

We are able to find, in mythical or surprising destinations, the house that corresponds to each of our travelers. We carefully research, create and customise each stay to create a completely tailor-made experience.

We set a new standard for tailor-made and quality in the luxury rental market.
We build a relationship of trust with our clients and owners that lasts over time.

Our teams are the central ingredient of our success. Divided between offices in Paris, Marseille, Bordeaux, Annecy, Ibiza, Mallorca, Barcelona, Verbier and Athens we design and build each trip as a unique project.

Our experts travel around the world to select the most outstanding homes and ensure an outstanding welcome and service at their destination.

Job description

Within the Customer Experience & Concierge team in Athens, he/she will be responsible for :

Customer management and support Le Collectionist:

  • Accompanying our clients in the organisation of their arrival and their tailor-made stay

  • Organization of events

  • Preparing quotations for services and experiences before and during the stay

  • Ensuring the smooth running of each stay

  • Editing client schedules

  • Ensuring that the local teams follow up on the support provided.

  • Personalising the customer welcome.

  • Building loyalty

Consolidation and development of the network of local partners

  • Management of existing partner relationships in several destinations.

  • Enriching the network of partners and the experience offer in existing destinations.

  • Development and opening of new destinations.

  • Writing guides and catalogues presenting destinations, services and experiences in several languages.

Administrative

  • Complete management of client and service provider invoicing

  • Constant updating of concierge tools

  • Develop communication materials

  • Contribute to the improvement of existing processes with support for the implementation of new tools.

Environment : Le Collectionist is a dynamic and fast-growing scale up, which brings together many talents and where there is a warm working atmosphere marked by seasonality. We love and build a renowned brand to make each trip a unique adventure.

 

Preferred experience

Education

  • Bac+3

  • Experience in Hotel industry

  • Business school sp

    • ecialising in luxury or event organisation

    Pre-requisites:

    • Sensitive to customer satisfaction and loyalty, with a sense of contact and the ability to build relationships easily;

    • Bilingual English and Greek

    • A taste for the luxury sector and a willingness to work with event logistics.

    • A real plus if you have a good knowledge of our international destinations

    • Between 2 and 5 years of professional experience

    • A strong commercial sense and a taste for sales

    • Driving licence

    Required qualities

    • Candidates with atypical profiles, with great facility to work in a team;

    • Sensitivity to the luxury sector and a willingness to deal with event logistics;

    • Strong interpersonal skills and autonomy;

    • Rigour, ability to prioritise and manage urgency

    • Versatile, creative, responsive, service-minded, efficient, empathetic and proactive.

    • Team player with a taste for training new teams.

    Recruitment process

    • 30 minute call with a member of the HR team

    • Interview with the concierge team

    • Technical test

    • Interview with the Expansion Manager Greece

Apply now