London, GB, Onsite/Remote

Job Term


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About us 
Dealing with death is hard, and here at Farewill we are on a mission to change that. We use technology to seamlessly connect beautifully designed online experiences with world-class human support that makes every death a simple, affordable, brighter goodbye. We started in December 2016 when we launched our online wills business. Since then we’ve launched our probate and funeral businesses, raised £700m+ in pledged income for Charities, built a team of 70 Farewillians, and raised capital from some brilliant investors. We’ve won a tonne of awards and have through-the-roof NPS & Trustpilot scores.
The Role
We’re the fastest-growing company in the UK end-of-life sector, now looking to revolutionise the funeral industry.
We’re looking for an Operations Specialist to join us across our growing Funerals product at Farewill. This role is a unique opportunity to support families at the most difficult time and really make a difference to how they remember this important moment in their lives.

A flavour of what you’ll be doing:

    • Gaining an intimate knowledge of the funerals product, and our policies, as well as a wider knowledge of our other products (wills and probate).
    • Supporting people through the funerals journey.
    • Working with our partners to facilitate funeral arrangements and provide timely updates to our customers.
    • Supporting our sales team in speaking to prospective customers to explain our offering when needed. 
    • Being our customers’ key point of contact to collect their information, address their concerns and keep them updated via phone and email.
    • Being the voice of the customer - internally championing what is important to our customers.
    • Working as part of a small team to drive real impact and change - we’re always seeking to learn and develop our practices and proposition.

In the interview we’re looking for evidence of:

    • Exceptional attention to detail. Ensuring that nothing falls through the cracks is critical to taking care of our customers.
    • Excellent verbal and written communication skills. Specifically a great phone manner, able to comfort and deal with grieving families calmly, kindly and sensitively, but also practically.
    • Empathy in the way you think about and communicate with our customers and wider team. 
    • The ability to quickly master internal tools. Changing ways of working quickly and regularly won’t faze you. 
    • A sense of ownership of problems that arise would be nice.
    • We’re a small team so being a great team-player is a big plus.
    • We’re also a fast paced start-up and we’re looking for someone with the potential to grow within the company over time and have an impact on what we do and why. A certain level of comfort looking at data as a way to justify new ideas would be a bonus. 

Work Schedule

    • Hours: 45 hours a week
    • Working Days: Monday - Friday
    • Start/Finish Time: 09:00 - 18:00 (1 hour lunch break)
    • Hybrid - in the office 1-2 days a week


    • £30,000 per annum salary
    • Generous stock options
    • Cyclescheme and Santander cycles membership
    • 28 days annual leave plus the usual public holidays
    • Personal development budget of up to 3 days and £1000 per year
    • Quarterly team socials
Apply now