Solutions Consultant
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The Opportunity
In your role as Solutions Consultant you will help us achieve our goals and deliver success on behalf of our customers by:
Scoping and designing the best solutions for clients based on our unique ARIC platform, acting in a lead role between technical and commercial teams and the customer. You will provide good quality input to POCs, opportunities and RFXs including writing proposals, delivering presentations, customised demos, workshops and scoping sessions.
It’s important that you drive opportunities through the sales stages until internal handover to delivery. This will require management of expectations and timescales using negotiation skills and stakeholder management to overcome varied challenges to ensure opportunities stay on track.
You will create a compelling vision during pitches to senior managers and stakeholders on the customer side during meetings, workshops and presentations. This will entail adapting the material and demonstration to suit the audience. This will help you to build strong relationships with clients and be seen as a trusted advisor on fraud and risk solutions.
Providing enablement, support and training to the commercial team is vital, and you will follow opportunities through to closure and subsequent delivery.
This role can be based remotely across the US, ideally within EST or CST time zones, with our main office based in Atlanta. There will be occasional travel required to the office and client sites.
Day to Day
- Lead all tasks needed in the sales cycle, ensuring the preparation, execution and follow-up of customer workshops takes place
- Provide expertise and advise on how to lead meetings based on previous experience, proactively follows up with sales to move deals along
- Check all tasks within RFPs are complete, answers match the rest of the bid and it is in a submittable state. Escalating any issues in the RFP to the Team Lead
- Understanding the real customer problem in tricky situations and providing alternative approaches
- Ensure that customers leave meetings feeling confident in our ability to solve their problem
- Effectively prepare and present information to senior stakeholders to drive outcomes
- Resolve any disagreements that occur between the sales support teams and ensure the deal stays on track
- Be heavily involved in areas of training and process within the team, providing insight on team processes and educating other members on newly acquired knowledge
- Mentor more junior team members
About you
Must haves:
- Experience working alongside a commercial or technical team; or experience working client side either at a bank or insurance company
- Strong academic background (Technology or Scientific degree)
- Excellent written and verbal communication as well as good presentation skills. Proficient English language skills are required
- Interest in fraud domain and detection strategies
- Basic understanding of analytical techniques including statistical modelling and Machine Learning
- Technical awareness as part of software sales discussions e.g. operating systems (Linux), cloud computing (Azure, AWS), data types (CSV, XML, JSON) and database technologies & storage
- Strong ability to engage with different roles in the internal business such as sales, accounts, technical, SME’s
- Prioritising high and changeable workloads towards ensuring internal and external deadlines are met
Equal Opportunities
Here at Featurespace we are committed to being a place of equality, inclusion and respect to provide a safe environment for you to bring your authentic self to work. We know that we gain as much strength from our differences as we do our similarities. We value diversity and are dedicated to listening and learning from each other to build and maintain a positive and productive culture. We appreciate this will be an ever-evolving focus for the business to ensure everyone feels supported and has a sense of belonging