Who are they?
Since 2013, we have been transforming the rental of a holiday home into an exceptional experience combining the world’s most beautiful properties with unparalleled service.
We find the right home for each of our travellers in legendary and surprising destinations. We prepare, shape and personalise each stay, creating an entirely bespoke experience.
We set a new standard in the luxury rental market. We build a relationship of trust with our clients that lasts.
Our teams are the central ingredient of our success. They design and build each trip as a unique project. Our local teams travel the world to select the most remarkable homes and provide an unrivalled welcome and service in their destination.
The Stay Manager / Guest Relations is responsible for the team that welcomes each guest to a property whose personalisation, level of comfort, facilities and quality of staff are to The Collectionist standards. He/she shall also resolve any issues relating to the below during the guest’s stay in the most efficient manner possible, in order to maximise the guest’s satisfaction and that of the owner.
Responsibilities include, but are not limited to, the following:
Ensure the inspection of all rented properties and personalise the arrival of all our clients
Be available to monitor the check-in/out process and support the local teams in case of disputes
Responding to local teams on any issues raised by guests during their stay within a given timeframe while respecting the interests of the Collectionist
Verify the inventory of fixtures and fittings of the local teams and the respect of the timing of the owner’s answers for the return of the deposit
In the event of a major dispute, be able to gather information from the local teams, sales staff and/or concierges; prepare a response to the clients/owners; be able to make proposals; be able to manage disputes by email/phone.
Gather and ensure payment of our partners’ invoices
Significant experience in the hospitality sector, with a passion for high-end business
Significant experience in customer relations - very strong sensitivity to customer experience and satisfaction, particularly in the high-end sector
Fluent in English, with a third language a plus
Ability to plan, organis
e, schedule, and budget effectively and productively while focusing on key priorities
Able to move forward quickly and take firm positions by engaging teams
HR call with a member of the HR team
Interview with Jérôme (Stay Manager - Paris)
Business Case with Alexandre (Expansion Manager Greece & CEO Greece)