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Brandwatch

Research: Brands Still Don’t Listen to Customers on Twitter

Posted: 20 January, 2015

Have a guess. How many brands do you think would respond to a direct, tagged question on Twitter? How long do you think they would take to do so?

In early 2015 we embarked on a piece of research to understand more about how mature social media operations are in retail brands in the US and the UK, and got answers to these questions, among others.

 

read more:

https://bit.ly/31SJOYJ

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